Sofitel Shahd Al Madinah

All the staff, everywhere in the hotel, be it the entrance, conceirage, reception desk, housekeeping, operator service, staff at the restaurant and the duty manager were outstanding! Every staff member greets the guests, always there to help without being asked, this is something which can't be found commonly. We were provided every single thing we asked them for, very customer friendly, not at all stingy policies. All they put is clients happiness and satisfaction first. I would rate it exceptional for staff. Location is good, in the main area. Very lively place outside the hotel, many food places and shopping options. Baskin Robbins and Dunkin Donuts just outside the hotel. Taxis are readily available. We had a small problem with our room and they changed it the very next day on availability as the hotel was fully booked by evening and we were offered a better room exceeding our expectations for free the next afternoon by the duty manager.

I like the room and the beds comfort. The ambience and the location. The food was good too and they have excellent selection of breakfast. I further, like the hard working restaurant staff who are also very helpful..

Staff were very welcoming and helpful.They responded very well to my requests. The room was spotlessly clean. There was a coffee machine as well as a good gesture of offering some juice and fruits for free for the first day.The breakfast had good varieties. The location is a few steps from Masjid Haram.

regarding for the room i was lived for 27m the room was very clean and cool in the fridge have 2 juice and 2 water and breakfast very good but the price for breakfast was very high for 1 person 150 SAR and the location very neeuear in haaram

The breakfast was amazing . They had every kind of breakfast. From desi to Arab to American and fresh eggs on request. The staff especially the workers are very kind and courteous. I can’t thank them enough for being so kind and fulfilling all our requests and needs. A huge shoutout to the workers that have taken care of us . They had complimentary juices and staff kept refilling it everyday. Hotel was 5 min short walk from the women’s entrance .