Sofitel Shahd Al Madinah

Location was good specially for female and male. A thanks to Bayan , Faisal and Asaliah for the warm welcoming and assisting. I considered that all staff from bottom to top are cheerful and helpful and fast responding this what conflict that their is a proper management going. The room size and bathroom was good and clean. Good quality amenities. Sahoor was good , with variety and the staff was helpfull and their manger in the 12th Floor restaurant was great.

Outstanding customer service! Second to None! Welcoming staff at the entrance greeted us with big smile, quickly took our luggage without us asking. Reached the check-in desk to see there are no queues that be on a Friday. We got served within a minute. Discovered that our booking showed as cancelled in their system for some reason without us knowing (booking.com issue) The staff not only kept us assured but also sorted it out swiftly without us noticing any unusual delay. We required the hotel from 11am till 8pm on a day (odd times) due to our flights. This usually would require us to book 2 days from the perspective of check-in and check out times. But the awesome staff accommodated it as an early check-in and altered the booking to just 1 day to save us money. Surely this is the biggest proof that they keep their clients' satisfaction and happiness at the very top! On top of that, while we were waiting to get the check-in to complete, the breakfast time got over. Seeing me sitting with 3 kids waiting, the restaurant manager on duty, without us even asking or mentioning, invited us so open heartedly to the restaurant to have the breakfast he kept one side of restaurant fully running until we and some other people finish, that be without making us rush! I was so thankful and delighted by such an awesome level of customer service! And with a smile on their face, without indicating an inch of frustration or unhappy gestures. I have been to many many hotels in Medina and worldwide, this kind of customer service is rarely found. This is the second time in a row I chose Sofitel, and I have been happier! It's the happy, helpful, and welcoming staff that I wouldn't consider any other hotel every time i visit Medina. A big shout out to the staff! Keep it up!

Amazing family stay with the hotel providing great comfort and location to make everything easily available to make the trip easy. Room exceeded expectation and the hotel restaurant provided great service and offerings especially during Breakfast. Has Kids club, nice prayer room and team available to help or guide you.

Staff were very welcoming and helpful.They responded very well to my requests. The room was spotlessly clean. There was a coffee machine as well as a good gesture of offering some juice and fruits for free for the first day.The breakfast had good varieties. The location is a few steps from Masjid Haram.

The location is perfect directly next to the Haram. You could see the haram from the window and you could hear all of the prayers. The staff are more than 5 stars … super professional super friendly and they really know what a great hospitality means! Food for both Breakfast and Dinner was very good and super value for the money ! Beds and pillows are one of the best I tried in my life and I travel A Lot! Room service and the concierge were top notch! I would love to come back to Medina and my choice would be definitely the same hotel !